Company Sales Policies

 

e-ScentialBeauty.com  was created to provide access to our large inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more at our low prices and great customer service.

All of the products shown throughout e-ScentialBeauty.com are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.

Our goal is to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-440-8545 Star Struck Corp.

e-ScentialBeauty.com is a distributor of genuine brand name fragrances and skincare. Please note that we are not the manufacturer of any of the products we carry.

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.

Please also note that product pictures may vary.

Please note that items purchased "on sale or special at a reduced price", below our normal selling price are sold as a final sale. No returns or refunds or exchanges of on sale items will be permitted.


Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.
RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:
Star Struck
RETURNS DEPARTMENT
P.O. Box 553
Syosset, NY 11791 USA

All returns must be shipped back to e-ScentialBeauty.com using  USPS Delivery Confirmation.

Any package that has not been received by e-Scentialbeauty.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to e-Scentialbeauty.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $4.95 re-shipping fee.


Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Service Representative.

Contact us at: Star Struck
1-800-440-8545 - Toll free in the U.S.
631-673-3433 - Outside the U.S.
Monday-Friday: 9:00am-5:00pm Eastern Time.
info@e-scentialbeauty.com


Claims

You must notify us within 15 days from the date of your order if you did not receive it. 

PRIVACY POLICY
TERMS:
Our site uses cookies to facilitate use of the members area and some services. They are also used to make sure you don't see the same ad repeatedly and to deliver content specific to
your interests.
Information may be shared with partners that provide co-branded services but this information is limited to that required to implement such services, and will only occur with the member's consent to participate in such services.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.
Our site's registration form requires users to give us contact information (like their name and email address) and demographic information (like their zip code, age, or country). We use customer contact information (email address) from the registration form to send the user information about improvements, new features, or important changes in our services.
The e-scentialbeauty site contains links to other sites. e-scentialbeauty is not responsible for the privacy practices and/or the content of such Web sites. When visiting such sites, we urge you to be an informed surfer and use caution when providing any personal data.
We may use outside companies to display ads on our site. These ads may contain cookies for optimization purposes, and e-scentialbeauty does not have access to this information.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. These measures include secure servers, encrypted passwords, and other security measures to guarantee the privacy of our members. We do not store credit card information on any e-scentialbeauty servers.
Mailing Lists
All mailing lists have unsubscribe instructions contained at the bottom of the emails.